Ensuring your safety is our foremost concern. We strictly adhere to all safety regulations and standards, employing experienced staff members. Furthermore, our vehicles undergo regular maintenance, are equipped with necessary safety gear and first aid kit, guaranteeing a secure and enjoyable experience for all passengers. We prioritize the safety and well-being of our guests, with our tours aligning closely with local health and safety guidelines. Our experienced guides are extensively trained to ensure a safe and enjoyable experience for all participants. They carry local knowledge to avoid any unrest or unsafe areas, and are ready to assist with any health or mobility concerns.

Yes, unlike many other tour providers in Egypt, we offer an additional insurance coverage. Upon arrival in Egypt, all tourists are required to have health insurance, ensuring coverage for any unforeseen incidents during their stay. However, we go a step further by providing supplementary insurance, which caters to expenses beyond what's covered by the tourists' insurance or in excess of their coverage limits.

We'll be picking you up right outside the hotel gate, directly on the road. This helps streamline the process, ensuring we can minimize waiting time while gathering all our guests for the trip.

We'll send you the pick-up time in the afternoon, one day before your trip.

Most places generally have a café or snack bar that offers a variety of meals, snacks, and beverages.

Most places are generally designed to be accessible for people with disabilities, including wheelchair access. However, it's advisable to contact the venue in advance to confirm specific accessibility features.

Bringing and serving alcohol are prohibited by Egyptian authorities due to safety reasons and out of respect for religious beliefs.

Please contact our staff as soon as possible, to check if we found anything. However, please note that we are not responsible for any lost items; any search for lost items is at your expense.

Tipping (also called baksheesh) is customary in Egypt, especially for service providers such as tour guides, drivers, and hotel staff. While tipping is not mandatory, it is appreciated and often expected. The amount can vary depending on the length of the trip, the level of service provided, and your satisfaction.

No, a swiming session with dophins is not included in the price. It must be purchased separately. However, we will do our best to schedule both trips simultaneously, so you won't need to travel to the dolphinarium twice.

Yes, photography and videography are usually allowed during the show. However, the use of flash may be restricted to avoid disturbing the dolphins.

Yes, wetsuits and life jackets are usually provided as part of the experience. These ensure safety and comfort while swimming with the dolphins.

Yes, the experience is suitable for children, usually aged 6 and above. Younger children may be allowed with adult supervision and depending on the provider's policies. Always check age restrictions when booking.